Thank you for shopping with Jaivik Garden. We are committed to delivering your gardening products safely and on time.
This Shipping Policy explains how we process, ship, and deliver orders placed on https://jaivikgarden.com/.
By placing an order, you agree to the terms below.
1. Order Processing Time
All orders are processed within:
1–3 business days (Monday–Saturday)
Processing includes:
- Order verification
- Quality check
- Secure packaging
- Handover to courier partner
Orders are not processed on Sundays or public holidays.
During peak seasons, sales, or holidays, dispatch may take slightly longer.
2. Shipping Time & Delivery Estimates
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Other Cities/Towns: 3–7 business days
- Remote Areas: 5–10 business days
Delivery times are estimates and may vary due to:
- Weather conditions
- Courier delays
- Natural disasters
- Government restrictions
- High order volumes
We are not liable for delays beyond our control.
3. Shipping Charges
Shipping fees (if applicable) are:
- Displayed at checkout before payment
- Based on product weight, size, and delivery location
We may offer:
- Free shipping on selected products
- Free shipping during promotions
These offers may change anytime.
4. Courier Partners
We work with trusted third-party courier services to deliver orders safely.
Tracking details will be shared via:
- My Account > Orders
- SMS or WhatsApp (if available)
Customers can track their orders using the provided tracking link.
5. Packaging of Products
We take special care in packaging:
- Plants with moisture protection
- Seeds in sealed packs
- Fragile items securely wrapped
However, minor soil displacement or natural variation during transit is normal and not considered damage.
6. Address Accuracy
Customers are responsible for providing:
- Correct address
- Valid phone number
- Landmark details
If the address is incorrect:
- Delivery may fail
- Reshipping charges may apply
- Refunds may deduct shipping costs
7. Delivery Attempts
Courier partners typically attempt delivery 2–3 times.
If delivery fails due to:
- Customer unavailable
- Wrong address
- Refusal to accept
The order may be returned to us.
Reshipping charges must be paid by the customer.
8. Partial Shipments
Sometimes your order may be shipped in multiple packages due to:
- Stock availability
- Different warehouse locations
- Fragile items separation
No extra shipping charge will be applied for split shipments.
9. Damaged or Missing Items During Shipping
If you receive:
- Damaged package
- Opened box
- Missing products
Please:
- Take videos immediately
- Contact us within 48 hours
Claims without proof may not be accepted.
10. International Shipping
Currently, we ship only within India.
For bulk or international orders, please contact customer support.
11. Order Tracking
Once shipped, you will receive:
- Tracking number
- Courier details
- Estimated delivery date
If you do not receive tracking info within 3 business days, contact us.
12. Contact Us
For shipping-related queries:
Jaivik Garden
Website: https://jaivikgarden.com/
Email: support@jaivikgarden.com
Owned & Operated by: Zaayega Online Marketing India Pvt Ltd
India