At Jaivik Garden, we strive to deliver high-quality gardening products to our customers. If you are not satisfied with your purchase, this policy explains when returns, replacements, or refunds are allowed.
By placing an order on https://jaivikgarden.com/, you agree to the terms below.
1. Eligibility for Returns
You may request a return or replacement if:
- Wrong item delivered
- Damaged product received
- Defective product received
- Missing items in the package
- Product significantly different from the description
You must notify us within 48 hours of delivery.
Requests made after this period may not be accepted.
2. Non-Returnable Products
Due to the nature of gardening and live products, the following items are non-returnable and non-refundable:
- Live plants
- Seeds
- Bulbs
- Soil, compost, fertilizers
- Perishable or organic items
- Used gardening tools
- Opened or used products
- Clearance/sale items
- Custom or bulk orders
Why?
Plant growth depends on:
- Climate
- Soil
- Watering
- Care practices
Therefore, we cannot guarantee growth results or accept returns for performance-related issues.
3. Damaged or Wrong Product (Replacement Policy)
If you receive a damaged, defective, or incorrect product:
Steps to follow:
- Email us within 48 hours
- Share:
- Order ID
- Clear photos/videos of the product
- Packaging images
After verification, we may offer:
- Replacement (preferred), OR
- Store credit, OR
- Refund (if replacement unavailable)
4. Return Conditions
If a return is approved:
- Product must be unused
- Must be in original packaging
- Tags/seals intact
- Return shipped within 3 days of approval
We may reject returns that do not meet these conditions.
5. Refund Policy
Prepaid Orders
Refunds will be processed to the original payment method within:
5–7 business days after approval
Cash on Delivery (COD)
Refunds will be issued via:
- Bank transfer or UPI
Customer must share correct bank details.
6. Shipping Charges
- Original shipping charges are non-refundable
- Return shipping charges may be borne by the customer unless the error is from our side
- If the order has already been shipped, courier charges may be deducted
7. Order Refusal / Failed Delivery
If you:
- Refuse delivery
- Provide incorrect address
- Fail to receive package
Return shipping and handling charges may be deducted from your refund.
8. No Refund Situations
Refunds will NOT be issued for:
- Change of mind
- Minor color/size variation
- Natural plant variation
- Delayed delivery due to courier
- Incorrect usage
- Lack of plant growth
- Orders placed by mistake
9. Processing Time
- Return approval: 2–3 business days
- Replacement dispatch: 3–5 days
- Refund credit: 5–7 business days (bank dependent)
10. Cancellation vs Return
- Before shipment → Cancellation Policy applies
- After delivery → Return & Refund Policy applies
Please review both pages carefully.
11. Contact Us
For return/refund assistance:
Jaivik Garden
Website: https://jaivikgarden.com/
Email: care@jaivikgarden.com
Owned & Operated by: Zaayega Online Marketing India Pvt Ltd
India